• 1. About Barnes Analytics

    These Terms & Conditions apply to services supplied by Jack Barnes, a sole trader trading as Barnes Analytics (“Barnes Analytics”, “we”, “us” or “our”).

    Email: jack.barnes@barnesanalytics.uk
    Telephone: 07376 239142
    Website: barnesanalytics.uk

    By purchasing a service, accepting a quotation, approving a Statement of Work, subscribing to a support package or otherwise instructing Barnes Analytics to begin work, you agree to these Terms & Conditions together with the applicable service description, quotation, booking confirmation, order confirmation or Statement of Work.

    Where documents conflict on a project-specific matter, the accepted quotation or Statement of Work will take priority.

    2. Our Services

    Barnes Analytics provides services including:

    • Power BI dashboard design and development;

    • data analytics and business intelligence reporting;

    • data preparation, cleaning and modelling;

    • bespoke calculations, KPIs and visualisations;

    • sports performance and operational reporting;

    • dashboard maintenance and support;

    • analytics consultancy;

    • half-day and full-day Power BI training; and

    • other related analytics services agreed in writing.

    The exact service supplied is the service described on the relevant package page at the time of purchase or in your accepted quotation, booking confirmation or Statement of Work.

    3. Dashboard Packages

    Barnes Analytics may offer standard dashboard packages including:

    • Starter Dashboard

    • Professional Dashboard

    • Complete Dashboard

    We may also provide bespoke dashboard and analytics projects.

    The package description displayed at the time of purchase forms part of the agreed scope.

    Package limits may include:

    • number of dashboard pages;

    • number of structured data sources;

    • level of data preparation;

    • calculations and KPIs;

    • visualisation complexity;

    • branding;

    • revision rounds;

    • handover duration;

    • estimated delivery period; and

    • post-delivery support.

    Features shown within another package, portfolio project or demonstration dashboard are not automatically included within your purchase.

    4. Services Outside the Standard Package Scope

    Unless expressly included in your package, quotation or Statement of Work, the following are not normally included:

    • additional dashboard pages;

    • additional data sources beyond the agreed limit;

    • extensive reconstruction of unstructured or poor-quality data;

    • major manual data entry;

    • API development or integration;

    • database engineering;

    • automated data pipelines;

    • significant reconstruction of an existing data model;

    • Microsoft Power BI licences;

    • Microsoft 365 licences;

    • Power BI tenant administration;

    • gateway hosting;

    • ongoing cloud hosting or publication management;

    • ongoing development after an included support period; or

    • functionality materially different from the original brief.

    We will not knowingly undertake additional chargeable work without first obtaining your agreement.

    5. Data Sources and Data Preparation

    For the purposes of a dashboard package, a data source means a distinct structured source, file, dataset or connection identified as part of the agreed project.

    You are responsible for supplying reasonably complete and accurate source data.

    Barnes Analytics will undertake the level of data cleaning, modelling and preparation included within the purchased package.

    If the supplied data requires substantially more restructuring or remediation than could reasonably have been anticipated, we may:

    • explain the additional work required;

    • propose an amended scope;

    • provide a separate quotation; or

    • where appropriate, allow the project to be cancelled in accordance with our Cancellation & Refund Policy.

    6. Client Responsibilities

    You agree to:

    • provide accurate information about your requirements;

    • provide requested data, files, system access and branding;

    • respond to reasonable requests for feedback and approval;

    • ensure that you are authorised to provide data, logos, images and other materials supplied to Barnes Analytics;

    • ensure that personal information is supplied lawfully;

    • maintain any Microsoft or third-party licences required to use the finished solution unless expressly agreed otherwise;

    • review the accuracy of source data; and

    • review dashboard outputs before relying upon them operationally.

    Project timescales may be extended where required data, access, information, feedback or approvals are delayed.

    7. Dashboard Design, Analytics and Calculations

    Barnes Analytics will use reasonable care and skill when developing:

    • calculations;

    • KPIs;

    • models;

    • benchmarks;

    • visualisations;

    • reports; and

    • dashboards.

    Analytics are dependent upon the accuracy and completeness of the source data, definitions, assumptions and requirements provided.

    Unless specifically included in the agreed scope, Barnes Analytics does not independently audit the truth or completeness of client data.

    You remain responsible for confirming that dashboard outputs are suitable for your organisation before using them to make operational or professional decisions.

    8. Sports Performance and Health-Related Analytics

    Where Barnes Analytics provides services within sport, dashboards may include information relating to:

    • physical performance;

    • workload;

    • wellness;

    • testing;

    • availability;

    • injury;

    • rehabilitation; or

    • other athlete monitoring information.

    These analytics are designed to support professional decision-making.

    Dashboard outputs, flags, thresholds or classifications must not be treated as:

    • medical advice;

    • clinical diagnoses;

    • guarantees of injury risk;

    • guarantees of player availability;

    • treatment recommendations; or

    • automatic return-to-play decisions.

    Appropriately qualified practitioners remain responsible for medical, clinical and return-to-play decisions.

    Your original agreement specifically recognises that injury and wellness data may constitute special-category personal data and that dashboard outputs should not be treated as clinical diagnoses.

    9. Revisions

    A revision round means one consolidated set of reasonable amendments submitted after Barnes Analytics provides a version of the agreed deliverable for review.

    A revision does not normally include:

    • an additional dashboard page;

    • an additional data source;

    • a material change to the original requirements;

    • substantial new functionality;

    • reconstruction of the underlying data model; or

    • work otherwise outside the agreed project scope.

    Requests outside the included revision allowance may be treated as additional work and quoted separately.

    10. Delivery Times

    Estimated delivery periods begin once Barnes Analytics has received and agreed:

    • the project brief;

    • required source data;

    • required access;

    • required branding or assets; and

    • any payment required before work begins.

    Unless expressly agreed as fixed in writing, delivery dates are estimates.

    We will notify you if a material delay is expected.

    Delays caused by late information, data, system access, feedback or approvals from the Client may result in the delivery date moving accordingly.

    11. Online Orders and Project Acceptance

    Placing an order or making payment through the Barnes Analytics website constitutes an offer to purchase the selected service.

    For standard services requiring no further assessment, an order may be accepted through an order confirmation.

    For bespoke dashboard or analytics development, an automated payment receipt does not necessarily mean that Barnes Analytics has accepted the project.

    We may first review your requirements and supplied data.

    If we reasonably determine that:

    • the requested work materially exceeds the purchased package;

    • the work cannot reasonably be completed using the supplied data or systems;

    • necessary information or access is unavailable;

    • the requested work falls outside the services we provide; or

    • carrying out the requested work would be unlawful,

    we may decline the project.

    Where appropriate, we will refund payments made for work that has not begun.

    Alternatively, we may offer a revised quotation. You are under no obligation to accept that quotation.

    12. Fees and Payment

    The price payable is the price displayed at checkout or stated in your accepted quotation, booking confirmation or Statement of Work.

    Payment stages and due dates will be confirmed before work begins where applicable.

    Where Barnes Analytics is not VAT registered, VAT will not be added to the price.

    We may pause work where an undisputed payment is overdue.

    Where applicable to business customers, statutory rights relating to late commercial payments may also apply.

    13. Completion, Acceptance and Handover

    Once the agreed work and included revisions have been completed, Barnes Analytics will provide:

    • the agreed final deliverables; and

    • any handover session or documentation included in the package.

    You should notify us promptly if a final deliverable materially differs from the agreed scope.

    New preferences, enhancements or additional requirements raised after completion may constitute new work unless they fall within an included post-delivery support period.

    14. Power BI Files, Licensing and Third-Party Services

    Where your package includes a final Power BI .pbix file, it will be supplied once the relevant payment obligations have been met.

    Unless expressly stated otherwise, Barnes Analytics does not provide:

    • Microsoft Power BI licences;

    • Microsoft 365 licences;

    • database licences;

    • third-party software subscriptions;

    • gateway infrastructure;

    • tenant administration; or

    • ongoing cloud hosting.

    You are responsible for obtaining any licences necessary to use, publish or share the finished dashboard.

    Microsoft and other third-party providers may change their products, licensing, pricing, functionality or availability.

    Barnes Analytics is not responsible for outages, restrictions or changes caused by third-party platforms.

    15. Intellectual Property

    Following full payment, you may use the project-specific final deliverables supplied to you for your internal business or organisational purposes.

    Where agreed and legally possible, bespoke report content created solely for your project may transfer to you following full payment.

    Barnes Analytics retains ownership of pre-existing and reusable materials including:

    • methods;

    • templates;

    • generic calculations;

    • reporting frameworks;

    • code libraries;

    • development techniques;

    • visual design techniques;

    • know-how;

    • development tools; and

    • reusable components.

    Third-party intellectual property remains subject to the terms imposed by the relevant owner.

    16. Portfolio and Demonstration Projects

    Barnes Analytics may display examples of dashboard design, analytics, reporting and data visualisation within its website, portfolio, social media and marketing.

    Some portfolio projects are created specifically for demonstration purposes using:

    • synthetic data;

    • fictional data;

    • anonymised data; or

    • appropriate publicly available data.

    Where a project is presented as a demonstration:

    • figures and results may be fictional;

    • organisations or teams may be fictional;

    • individuals may be fictional;

    • financial or performance information may be fictional;

    • the example does not imply that the organisation shown commissioned Barnes Analytics; and

    • the project should not be interpreted as representing actual commercial or sporting performance.

    Portfolio examples demonstrate Barnes Analytics' capabilities and do not determine what is included within a purchased package.

    For genuine client work, Barnes Analytics will not publish confidential information or identifiable client data without permission.

    A real Client's name, logo, testimonial, identifiable dashboard screenshot or other identifiable project material will only be used in our portfolio or marketing with prior permission.

    17. Confidentiality

    Each party agrees to keep confidential information received from the other confidential and to use that information only for purposes connected with the agreed services.

    This obligation continues after the project, training session or support arrangement ends.

    Confidentiality obligations do not apply to information that:

    • is publicly available other than because of a breach;

    • was already lawfully known;

    • was independently developed; or

    • must be disclosed by law.

    18. Personal Data and Data Protection

    Both parties will comply with applicable UK data-protection law.

    Where Barnes Analytics processes personal information solely on your instructions for the purpose of providing a dashboard or related service, you will normally act as the data controller and Barnes Analytics will act as the data processor.

    A separate Data Processing Agreement may apply.

    You must notify Barnes Analytics before providing data containing:

    • health information;

    • injury information;

    • wellness information;

    • biometric data;

    • genetic data;

    • children's data; or

    • other special-category or high-risk personal information.

    Such information should not be supplied until the relevant processing has been agreed and appropriate data-protection arrangements are in place.

    Dashboard Support Services

    19. Eligibility for Dashboard Support

    Barnes Analytics offers monthly dashboard support services.

    Support packages are primarily intended for dashboards originally created by Barnes Analytics.

    We may agree to support a dashboard created by another provider following an initial technical review.

    Third-party dashboards may require separately charged:

    • onboarding;

    • documentation;

    • repair;

    • model restructuring; or

    • remediation work.

    20. Dashboard Support Allowances

    Our standard support allowances are:

    Dashboard Support

    Up to 60 minutes of support per billing month.

    Target initial response within 2 working days.

    Enhanced Support

    Up to 2 hours of support per billing month.

    Target initial response within 1 working day, together with the review and health-check features displayed within the package purchased.

    Managed Analytics Support

    Up to 4 hours of support and development per billing month.

    Includes priority handling and the proactive review, meeting and development features displayed within the package purchased.

    The exact package description shown at the time you subscribe forms part of your agreement.

    21. How Support Time Is Calculated

    Support time may include time reasonably spent:

    • diagnosing issues;

    • reviewing dashboard files;

    • reviewing data;

    • investigating calculations;

    • communicating about an issue;

    • implementing changes;

    • testing;

    • troubleshooting; and

    • attending included support calls.

    Barnes Analytics may keep a reasonable record of support time used.

    22. Unused Support Time

    Unused support time expires at the end of each monthly billing period.

    Unused time does not roll over or accumulate unless Barnes Analytics expressly agrees otherwise in writing.

    23. Support Response Times

    Any advertised response time is a target for an initial response, not a guaranteed resolution time.

    Resolution may depend upon:

    • issue complexity;

    • availability of the Client;

    • access permissions;

    • source-system availability;

    • Microsoft services;

    • third-party providers;

    • licences; and

    • availability of required information.

    24. Work Outside Support Scope

    Unless expressly included within the package, monthly support does not normally include:

    • substantial new dashboard pages;

    • major dashboard redesigns;

    • substantial new data sources;

    • significant system migrations;

    • complex automation;

    • major data-model reconstruction; or

    • development exceeding the monthly support allowance.

    We will obtain your agreement before carrying out additional chargeable work.

    25. Support Subscription Billing

    Support subscriptions are billed monthly at the price displayed or agreed when the subscription begins.

    The recurring nature of the payment and billing frequency will be displayed before purchase.

    Unless a minimum term is expressly agreed, subscriptions continue until cancelled.

    26. Cancelling a Support Subscription

    Unless otherwise expressly agreed, you may cancel your support subscription at any time.

    You can cancel through any online cancellation facility provided by Barnes Analytics or by contacting:

    jack.barnes@barnesanalytics.uk

    Cancellation prevents the next recurring payment.

    Unless applicable law requires otherwise, support will remain available until the end of the billing period already paid for.

    We will operate subscriptions in accordance with applicable UK consumer law.

    Power BI Training

    27. Training Services

    Barnes Analytics offers:

    • Half-Day Power BI Training

    • Full-Day Power BI Training

    The training supplied will be described in your package or booking confirmation.

    Training may be tailored according to:

    • attendee experience;

    • organisational needs;

    • existing reporting processes; and

    • agreed learning objectives.

    Exact modules may vary provided the agreed learning objectives are reasonably covered.

    28. Training Attendee Responsibilities

    Unless otherwise agreed, the customer is responsible for ensuring attendees have:

    • suitable computers;

    • reliable internet access;

    • appropriate Power BI software;

    • required Microsoft accounts or licences; and

    • suitable access to any files required during training.

    For onsite sessions, the customer should provide an appropriate training environment, display equipment and internet access unless agreed otherwise.

    29. Client Data Used During Training

    Where customer data is to be used during a training session, the customer must ensure that it is entitled to provide that information.

    Synthetic or anonymised training data is preferred.

    Special-category, confidential or live personal data should not be used in training exercises unless this has been specifically agreed in advance.

    30. Training Materials

    Slides, exercises, sample files, templates, demonstrations and other training materials supplied by Barnes Analytics are licensed to the paying customer and attendees for:

    • personal learning; and

    • internal organisational use.

    Unless Barnes Analytics provides prior written permission, training materials may not be:

    • resold;

    • publicly distributed;

    • uploaded to a public training library;

    • repackaged as another commercial product; or

    • used to deliver competing commercial training.

    31. Recording Training Sessions

    Training sessions may not be audio or video recorded without prior written permission from Barnes Analytics.

    If recording is agreed, appropriate privacy and data-protection arrangements may also be required.

    32. Business Training Cancellation and Rescheduling

    Unless different terms are confirmed in your booking, the following applies to business training bookings:

    More than 14 calendar days before the session

    Cancellation or one reschedule without a training cancellation fee.

    Between 7 and 14 calendar days before the session

    Up to 50% of the agreed training fee may be payable.

    Fewer than 7 calendar days before the session

    Up to 100% of the agreed training fee may be payable.

    Unavoidable travel, venue or other costs already committed specifically for the booking may also be payable where those costs were agreed in advance.

    Consumer statutory rights take priority over this commercial cancellation schedule.

    This is the same recommended commercial structure contained within the Barnes Analytics training terms.

    33. Trainer Cancellation

    If Barnes Analytics cannot deliver a training session because of illness or another event outside our reasonable control, we will attempt to arrange a reasonable alternative date.

    If we cannot provide a suitable alternative, any training fee paid for the cancelled session will be refunded.

    Unless required by law, Barnes Analytics is not responsible for indirect losses such as lost working time or travel arrangements.

    Cancellations and Consumer Rights

    34. Cancellation and Refund Policy

    Our separate Cancellation & Refund Policy forms part of these Terms & Conditions.

    Nothing in these Terms removes rights that customers have under applicable consumer law.

    35. Consumer Online Cancellation Period

    If you are an individual purchasing services wholly or mainly outside your trade, business, craft or profession, you may qualify as a consumer.

    For most distance service contracts, consumers generally have a 14-day cancellation period beginning after the contract is entered into.

    You do not normally need to provide a reason for cancelling within that statutory period.

    36. Starting Services During the Cancellation Period

    You may request that Barnes Analytics begins supplying the service before the statutory cancellation period ends.

    Where required, we will obtain your express request before beginning work.

    If you request an early start and subsequently cancel before the service has been fully performed, you may be required to pay an appropriate proportion of the agreed price for services already supplied.

    Where a service has been fully performed following the required request and acknowledgement, your statutory right to cancel may end.

    37. Faulty or Misdescribed Services

    Nothing in these Terms limits any rights you have where a service is:

    • not supplied with reasonable care and skill;

    • materially different from the agreed description; or

    • otherwise subject to a statutory remedy.

    General Terms

    38. Standard of Service

    Barnes Analytics will provide services with reasonable care and skill.

    We do not guarantee that a dashboard, analytics project, consultancy service or training session will produce a particular:

    • commercial result;

    • financial result;

    • sporting result;

    • operational result;

    • employment outcome; or

    • learning outcome.

    39. Liability

    Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

    • fraud or fraudulent misrepresentation; or

    • death or personal injury caused by negligence.

    If you are a consumer, your statutory rights are not affected.

    For customers acting wholly or mainly for business purposes, subject to liabilities that cannot legally be excluded or limited:

    • neither party will normally be liable for indirect or consequential losses;

    • Barnes Analytics will not be responsible for losses resulting from inaccurate or incomplete source data supplied by the Client; and

    • Barnes Analytics' total aggregate liability arising from a particular project will not exceed the total fees paid or payable for that project unless a higher amount is required by law.

    For higher-value, sensitive-data or high-risk projects, alternative liability terms may be agreed in the applicable Statement of Work.

    This is the clause I would most strongly recommend having reviewed by a UK solicitor before you begin accepting larger commercial projects. Your original legal pack carries the same recommendation.

    40. Third-Party Platforms

    Barnes Analytics may use or work with third-party products and services including Microsoft Power BI, Microsoft 365, cloud providers, website platforms and other software.

    We cannot guarantee the continued availability, functionality, pricing or compatibility of third-party services.

    Support does not constitute a guarantee of third-party service uptime.

    41. Events Outside Reasonable Control

    Neither party will be responsible for delay caused by circumstances outside its reasonable control, provided reasonable steps are taken to minimise the impact.

    Where a delay becomes substantial, we will discuss an appropriate revised timetable or cancellation arrangement.

    42. Termination

    Either party may terminate an agreement where the other commits a serious breach and fails to remedy that breach within a reasonable period after receiving written notice.

    Business customers cancelling a project for convenience after work has started remain responsible for work reasonably completed and unavoidable agreed costs incurred up to cancellation.

    Consumer statutory cancellation rights are not reduced by this clause.

    43. Complaints

    If you are unhappy with a Barnes Analytics service, please contact:

    jack.barnes@barnesanalytics.uk

    Please include:

    • your name;

    • organisation, where applicable;

    • order or project reference;

    • a summary of the issue; and

    • the outcome you are seeking.

    We aim to acknowledge complaints within 2 working days.

    Where reasonably possible, we aim to provide a substantive response within 10 working days.

    Nothing in this complaints procedure limits statutory rights.

    44. Changes to These Terms

    Barnes Analytics may update these Terms to reflect changes to:

    • services;

    • website functionality;

    • business practices; or

    • applicable law.

    The Terms applying to an existing project will normally be those accepted when the contract was formed unless a later change is agreed or otherwise legally permitted.

    We will not use this provision to make an unfair material unilateral change to an existing consumer contract.

    45. Entire Agreement

    For business customers, these Terms together with the applicable:

    • order confirmation;

    • quotation;

    • Statement of Work;

    • service description; and

    • Data Processing Agreement, where applicable,

    form the agreement between the parties concerning the relevant service.

    Any project variation must be agreed in writing.

    This clause does not exclude liability for fraud and does not override consumer rights.

    46. Governing Law

    These Terms & Conditions are governed by the laws of England and Wales.

    Business customers submit to the jurisdiction of the courts of England and Wales.

    Consumers retain any mandatory rights available to them under applicable consumer law.

    47. Contact Barnes Analytics

    For questions about these Terms & Conditions or any Barnes Analytics service, contact:

    Barnes Analytics
    Jack Barnes — Sole Trader

    Email: jack.barnes@barnesanalytics.uk
    Telephone: 07376 239142
    Website: barnesanalytics.uk

  • 1. Who We Are

    Barnes Analytics is a trading name of Jack Barnes, a sole trader providing Power BI dashboard development, data analytics, dashboard support, consultancy and Power BI training.

    For the purposes of UK data protection law, Jack Barnes trading as Barnes Analytics is the data controller for personal information collected in connection with this website and the administration of Barnes Analytics services.

    Email: jack.barnes@barnesanalytics.uk
    Telephone: 07376 239142
    Website: barnesanalytics.uk

    This Privacy Policy explains how Barnes Analytics collects, uses, stores and protects personal information.

    2. Information We May Collect

    Depending on how you interact with Barnes Analytics, we may collect:

    • your name;

    • business or organisation name;

    • job title or role;

    • email address;

    • telephone number;

    • billing and transaction information;

    • enquiry and correspondence information;

    • project requirements and specifications;

    • information submitted through website forms;

    • records relating to quotations, invoices and contracts;

    • information about your use of the Barnes Analytics website;

    • technical information such as IP address, browser and device information; and

    • information contained within data supplied for analytics, dashboard development or support.

    Payment card details are normally processed directly by the payment provider used at checkout. Barnes Analytics does not normally receive or store your full card details.

    3. Client Project Data

    Clients may provide datasets to Barnes Analytics for the purposes of:

    • developing dashboards;

    • performing analytics;

    • providing dashboard support;

    • troubleshooting;

    • delivering consultancy; or

    • providing related services.

    These datasets may sometimes contain personal information relating to employees, customers, athletes or other individuals.

    Where Barnes Analytics processes personal data solely on the instructions of a client, the client will normally act as the data controller and Barnes Analytics as the data processor.

    A separate Data Processing Agreement may apply.

    4. Sensitive and Special-Category Data

    Some sports analytics projects may contain information relating to:

    • health;

    • injury;

    • rehabilitation;

    • wellness;

    • biometric information; or

    • children and young people.

    Clients must inform Barnes Analytics before supplying this type of information.

    Special-category or other high-risk personal information should not be supplied until the purpose, lawful processing arrangements and appropriate safeguards have been agreed.

    5. How We Use Personal Information

    Barnes Analytics may use personal information to:

    • respond to enquiries;

    • prepare quotations and proposals;

    • process orders and payments;

    • provide purchased services;

    • communicate about projects;

    • provide customer and dashboard support;

    • organise and deliver training;

    • maintain business and accounting records;

    • manage contracts;

    • investigate complaints or disputes;

    • operate and secure the website;

    • improve services;

    • comply with legal obligations; and

    • send marketing communications where permitted.

    6. Our Lawful Bases

    Under UK data protection law, Barnes Analytics must have a lawful basis for processing personal information.

    Depending on the circumstances, we may rely on:

    Contract

    Where processing is necessary to provide a service you have purchased or to take steps requested by you before entering into a contract.

    Examples include preparing a quotation, processing an order and delivering a dashboard project.

    Legal Obligation

    Where information must be processed to comply with legal, tax, accounting or regulatory obligations.

    Legitimate Interests

    Where processing is reasonably necessary for the legitimate interests of operating Barnes Analytics and those interests are not overridden by your rights.

    Examples may include:

    • responding to business enquiries;

    • maintaining appropriate business records;

    • preventing fraud;

    • protecting our systems;

    • improving services; and

    • dealing with legal claims.

    Consent

    Where consent is appropriate, including certain marketing communications and non-essential website cookies.

    You may withdraw consent at any time.

    7. Marketing

    Barnes Analytics will not automatically add you to a marketing mailing list simply because you make an enquiry or purchase a service.

    Where you have chosen to receive marketing communications, you can unsubscribe at any time using the unsubscribe option provided or by contacting:

    jack.barnes@barnesanalytics.uk

    8. Who We May Share Information With

    Barnes Analytics may use trusted third-party providers to operate the business and website.

    These may include:

    • Squarespace, as website and commerce platform;

    • payment-processing providers;

    • email and cloud-storage providers;

    • Microsoft services used in connection with Power BI and business operations;

    • accounting or bookkeeping services;

    • professional advisers; and

    • other suppliers required to provide an agreed service.

    Information will only be shared where reasonably necessary and subject to appropriate contractual and data-protection arrangements where required.

    We may also disclose information where required by law.

    Barnes Analytics does not sell personal information to third parties.

    9. International Data Transfers

    Some technology providers used by Barnes Analytics may process information outside the United Kingdom.

    Where personal information is transferred internationally, Barnes Analytics will take reasonable steps to ensure appropriate legal safeguards are in place as required by UK data-protection law.

    10. How Long We Keep Information

    Barnes Analytics only keeps personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax and contractual requirements.

    As a general approach:

    Enquiries which do not become projects: normally retained for up to 24 months.

    Contracts, invoices and financial records: may normally be retained for up to 6 years where required for business, tax, contractual or legal purposes.

    Client source datasets: normally deleted or returned within 30 days following completion of the project unless continued retention is required for an agreed support service, requested by the client or required by law.

    Marketing information: retained until you unsubscribe or until Barnes Analytics determines that the information is no longer required.

    Retention periods may vary where there is a legitimate legal, contractual or security reason to retain information for longer.

    11. Data Security

    Barnes Analytics takes reasonable technical and organisational measures to protect personal information.

    Measures may include:

    • password-protected systems;

    • multi-factor authentication where available;

    • device security;

    • appropriate cloud-storage controls;

    • limiting access to information;

    • secure transfer methods where appropriate;

    • maintaining current software and security updates; and

    • deleting information when it is no longer required.

    Live client datasets will not knowingly be used in public portfolio demonstrations.

    Synthetic or anonymised data will normally be used for portfolio and demonstration projects.

    12. Your Data Protection Rights

    Depending on the circumstances, UK data-protection law may give you rights including the right to:

    • ask for access to your personal information;

    • ask for inaccurate information to be corrected;

    • ask for information to be deleted;

    • ask for processing to be restricted;

    • object to certain processing;

    • request transfer of certain information;

    • withdraw consent where processing relies upon consent; and

    • complain about how your personal information is handled.

    Not every right applies in every circumstance.

    To exercise a data-protection right, contact:

    jack.barnes@barnesanalytics.uk

    We may need to verify your identity before responding.

    13. Complaints

    If you have concerns about how Barnes Analytics handles your personal information, please contact us first so that we can investigate.

    You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

    Information about making a complaint is available at the ICO website.

    14. Changes to This Privacy Policy

    Barnes Analytics may update this Privacy Policy where our services, technology or legal obligations change.

    The latest version will be displayed on barnesanalytics.uk with the date of the most recent update.

  • Cookie Policy

    Last updated: 26 August 2026

    1. About This Cookie Policy

    This Cookie Policy explains how Jack Barnes trading as Barnes Analytics uses cookies and similar technologies on:

    barnesanalytics.uk

    Cookies are small files that websites may store on your device to enable website functionality, remember preferences and, where permitted, understand how visitors use a website.

    2. Types of Cookies We May Use

    Strictly Necessary Cookies

    These cookies are required for the website to operate correctly.

    They may be used for functions including:

    • website security;

    • page navigation;

    • shopping basket functionality;

    • checkout;

    • payment processing;

    • account or session management; and

    • remembering privacy or cookie preferences.

    Because these cookies are necessary to provide website functionality requested by the visitor, consent may not be required for them.

    Analytics Cookies

    Analytics cookies help us understand how visitors use the Barnes Analytics website.

    They may provide information about:

    • pages visited;

    • visitor numbers;

    • how visitors reached the website;

    • how visitors move around the site; and

    • website performance.

    Where consent is legally required, analytics cookies will only be used after you have chosen to accept them.

    Functional Cookies

    Functional cookies may remember choices you make and provide additional website functionality.

    Where these cookies are not strictly necessary, they will only be used in accordance with applicable consent requirements.

    Marketing Cookies

    Barnes Analytics may use marketing or advertising technologies in the future.

    Where these technologies require consent, they will not be activated unless you choose to accept them.

    3. Squarespace

    The Barnes Analytics website is hosted using Squarespace.

    Squarespace may use cookies and similar technologies that are necessary for the operation, security, checkout and functionality of the website.

    The specific cookies used may change as Squarespace updates its platform.

    4. Cookie Consent

    Where required, Barnes Analytics provides visitors with a cookie consent mechanism.

    You can choose whether to allow non-essential cookies.

    Rejecting optional cookies should not prevent you from accessing the core content and services of the website.

    The ICO requires non-essential cookies to be controlled by a genuine consent mechanism rather than being set automatically merely because someone continues browsing.

    5. Changing Your Cookie Preferences

    You can change or withdraw your cookie preferences using the cookie settings available on the Barnes Analytics website.

    You can also manage cookies through your web browser.

    Disabling some cookies may affect certain website features.

    6. Third-Party Services

    Some Barnes Analytics website functions may involve third-party services such as:

    • Squarespace;

    • payment processors;

    • embedded content;

    • analytics providers; or

    • other website integrations.

    These providers may use their own cookies or similar technologies in accordance with their own privacy policies.

    7. Changes to This Cookie Policy

    This Cookie Policy may be updated when our website technology, integrations or legal requirements change.

    The latest version will be available at:

    barnesanalytics.uk

    8. Contact

    For questions about cookies or privacy, contact:

    Barnes Analytics
    Jack Barnes, Sole Trader
    Email: jack.barnes@barnesanalytics.uk
    Telephone: 07376 239142

  • Last updated: 26 August 2026

    This policy applies to services purchased from Jack Barnes trading as Barnes Analytics.

    Different rules may apply depending on whether you are purchasing for business purposes or as a consumer.

    1. Dashboard and Analytics Projects

    Dashboard services may include:

    • Starter Dashboard;

    • Professional Dashboard;

    • Complete Dashboard; and

    • bespoke dashboard or analytics projects.

    Where a business customer cancels before work has begun, Barnes Analytics will normally refund amounts paid, less any unavoidable project-specific costs that were expressly agreed in advance.

    Where a business customer cancels after work has begun, the customer will be responsible for:

    • work reasonably completed up to cancellation; and

    • unavoidable costs specifically incurred for the project where agreed in advance.

    Any remaining amount will be refunded or invoiced as appropriate.

    Consumer statutory rights take priority over these commercial provisions.

    2. Project Deposits

    Where a dashboard or bespoke project is purchased using a deposit arrangement, the deposit forms part of the total project price.

    Payment of a deposit does not remove any statutory consumer cancellation rights that apply.

    For business customers, if the project is cancelled after work begins, the deposit may be applied against the value of work reasonably completed and any agreed unavoidable costs.

    Any amount paid in excess of sums legitimately due will be refunded.

    3. Consumer 14-Day Cancellation Period

    If you are an individual purchasing a service wholly or mainly outside your trade, business, craft or profession, you may qualify as a consumer.

    For online service contracts, consumers will normally have a 14-day cancellation period beginning after the contract is entered into.

    You do not normally need to provide a reason for cancelling during this period.

    UK distance-selling rules require online businesses to provide consumers with clear cancellation information and confirmation of the contract in a form they can retain.

    4. Starting Work During the Cancellation Period

    You may request that Barnes Analytics begins work before your statutory cancellation period ends.

    Where required, Barnes Analytics will obtain your express request before beginning the service.

    If you request an early start and subsequently cancel before the service is fully completed, you may be required to pay a proportionate amount for services already supplied.

    Where the service has been fully performed following the required request and acknowledgement, your statutory right to cancel may end.

    5. Dashboard Support Subscriptions

    Barnes Analytics may offer recurring support packages including:

    Dashboard Support
    Enhanced Support
    Managed Analytics Support

    Unless a minimum term is expressly agreed, support subscriptions may be cancelled at any time.

    Cancellation can be requested through any online cancellation facility provided or by contacting:

    jack.barnes@barnesanalytics.uk

    Cancellation prevents the next recurring payment.

    Unless applicable law requires otherwise, your support entitlement will continue until the end of the period you have already paid for.

    Unused monthly support time does not roll over.

    6. Power BI Training — Business Bookings

    Unless different cancellation terms are confirmed when booking:

    More than 14 calendar days before the session

    Cancellation or one reschedule without a training cancellation fee.

    Between 7 and 14 calendar days before the session

    Up to 50% of the training fee may be payable.

    Fewer than 7 calendar days before the session

    Up to 100% of the training fee may be payable.

    Any unavoidable travel or venue costs already committed specifically for the booking may also be payable where agreed beforehand.

    Consumer statutory rights take priority over these commercial terms.

    7. If Barnes Analytics Cancels Training

    If Barnes Analytics cannot deliver a training session because of illness or another event outside our reasonable control, we will offer a reasonable alternative date.

    If a suitable alternative cannot be provided, any training fee paid for the cancelled session will be refunded.

    8. Faulty or Misdescribed Services

    Nothing in this policy affects statutory rights relating to services that:

    • are not provided with reasonable care and skill;

    • materially differ from the agreed description; or

    • otherwise give rise to a remedy under applicable consumer law.

    Depending on the circumstances, remedies may include repeating or correcting the service, a price reduction or a refund.

    9. How to Cancel

    To cancel a service, contact:

    jack.barnes@barnesanalytics.uk

    Please provide:

    • your full name;

    • your organisation, if applicable;

    • your order or project reference;

    • the service purchased; and

    • a clear statement that you wish to cancel.

    10. Consumer Cancellation Form

    You may use the following form, although you do not have to use this exact wording.

    To: Barnes Analytics

    Email: jack.barnes@barnesanalytics.uk

    I hereby give notice that I wish to cancel my contract for the following service:

    Service / order: __________________________

    Ordered on: ______________________________

    Name: __________________________________

    Address: _________________________________

    Email: __________________________________

    Date: ___________________________________

  • Barnes Analytics

    Barnes Analytics is a trading name of Jack Barnes, a sole trader operating in England and Wales.

    Proprietor: Jack Barnes
    Email: jack.barnes@barnesanalytics.uk
    Telephone: 07376 239142
    Website: barnesanalytics.uk
    VAT status: Barnes Analytics is not currently VAT registered.

    Business / service address:

    Barnes Analytics provides Power BI dashboard development, data analytics, dashboard support, consultancy and Power BI training.